This article has been prepared to address the following inquiry:
Mozaik is displaying an error indicating that my files are corrupt.
If possible, please select 'Attempt to Continue' and confirm by selecting 'Yes' when prompted by the software. If your project opens successfully, immediately use the 'Save As' function to rename the project. After completing this, exit Mozaik and refer to the end of this response for instructions on updating to the latest version of Mozaik without delay.
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There is a possibility that your project may be empty if you save after encountering this error. In such cases, you will need to access your backups (provided you have previously backed up the project) and restore it accordingly. It is strongly recommended to perform routine backups of the software. To do so, navigate to Tools > Backup/Restore and create a full Mozaik backup. Additionally, setting backup reminders every 30 days is advised. This practice maximizes the likelihood of complete data recovery should similar errors occur in the future. If you have concerns about potential data loss for specific projects, consider backing up the current project individually instead of performing a full software backup.
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Should this issue recur, please exit Mozaik immediately and *Do Not Save* your work. Mozaik incorporates multiple backup mechanisms for each room within the software, in addition to standard backup options.
The graphic below illustrates the function of each file type and outlines steps to take if your data becomes lost or corrupted. It is also recommended to send a copy of your project to the Help Desk prior to attempting the procedures shown in the graphic. *Note: When Mozaik prompts you to save before sending the project to the Help Desk, select 'No' to avoid any further risk of data loss.*
Mozaik creates two backups for each Room folder within the software. The primary file (.des) is your DESIGN file, which Mozaik uses to display your room design. The PRIMARY BACKUP (.bak) serves as a backup for this file, and the SECONDARY BACKUP (.sbk) is a backup for the .bak files.
Since the Job folder contains three files per room, you effectively have two opportunities to restore your data. If you delete the design files and rename the Primary Backup file extension to .des, this should resolve the issue. If this does not resolve the problem, delete the newly created .des files and apply the same process to the Secondary Backup files.
These errors are typically caused by automatic Windows updates that close the software without allowing users to properly save their projects and exit Mozaik. Our software development team has addressed this issue, and it is recommended that you visit the Software Update section of the Mozaik Forum to download the latest software version to prevent recurrence.