Job Files Missing After Update

Overview

If job files appear to be missing after performing a Mozaik update, this is typically related to file location settings or file management outside of Mozaik. 

Important Note

Mozaik software updates should not delete or remove any job files. Missing jobs are usually the result of incorrect file paths, file-sharing configurations, or accidental deletion.

Items to Check

Review the following areas to locate your missing job files.

File Location Settings

Ensure that Mozaik is pointing to the correct job folder location.

• Open Mozaik Settings
• Review the configured Job File Locations
• Confirm the path matches the intended folder

Note: File paths may vary depending on whether file sharing or a network location is being used.

Job Folder in Mozaik

Verify whether the job is still listed within Mozaik.

• Open your Mozaik folder
• Navigate to the Jobs folder
• Check if the job appears in the job list

If the job is listed, the files should also still be present and accessible.

Computer Trash / Recycle Bin

If the job is not listed in Mozaik:

• Check your computer’s Trash / Recycle Bin
• Look for any job folders that may have been inadvertently deleted

Restoring the job folder from the Trash may resolve the issue.

Best Practices for Preventing Data Loss

To help prevent job data issues in the future, Mozaik recommends the following:

• Save jobs consistently and verify save locations
• Use the Backup / Restore feature within Mozaik
• Maintain regular external or network backups

Result

Once file paths are corrected or deleted files are restored, your job files should reappear in Mozaik as expected.

If the issue persists after reviewing these steps, contact the Mozaik Help Desk for further assistance.