Getting Started with Your Mozaik Trial – Mozaik

Last Updated: February 2026

Overview

Welcome to Mozaik! This guide will help you navigate your 3-month trial from purchase through setup and activation.

What to Expect After Purchase

Welcome Email

Within 15-20 minutes of purchase, you'll receive:

Download instructions for your Mozaik software
Instructions to set up your Cyncly account
Step-by-step installation guide with screenshots

Helpful Reminders:

Day 1: Reminder to schedule your setup session
Day 3: Reminder to submit your User ID for activation

Installation Steps

Your welcome email will include these steps:

Download and save your Mozaik software to your device
Launch the app and click Help > About to find your User ID
Email your 7-digit User ID to code@mozaiksoftware.com
Wait for your authorization code from our team
Activate your Cyncly Account to access the Mozaik Resource Center

Product-Specific Installation Notes

CNC & Enterprise Versions

Your welcome email includes an additional step for the Post Request Form, which you'll need after your initial setup session.

Paperless Shop

⚠️ Important: DO NOT install Paperless Shop on the same device as your main Mozaik software. It must be installed on a separate device.

CNC Operator

Your welcome email includes helpful installation resources:

CNC Operator Help files
Version 5 Optimizer overview video
Option to purchase additional online training

System Requirements: Windows 8, 8.1, 10, or newer. Optimized for touchscreen tablet use.

Activating Your Software (Step-by-Step)

Step 1: Get Your User ID

After installing Mozaik:

Open the software
You'll see a unique 7-digit User ID for that device
Note: Each device where you install Mozaik will have its own User ID

Step 2: Request Your Authorization Code

Submit your User ID using any of these methods:

Click the "Request Code" button in Mozaik
Email code@mozaiksoftware.com directly
Call our office

Step 3: Enter Your Authorization Code

We'll email your Authorization Code (typically within one business day)
Enter the code into your Mozaik software
You're activated!

Multiple Devices?

Each device needs its own User ID and Authorization Code. Simply repeat the activation process for each installation.

Your Free Setup Session

Why Schedule a Setup Session?

Your trial includes a complimentary 1.5-hour setup session with one of our expert trainers. This session is designed to:

Introduce you to Mozaik's core features
Configure settings specific to your shop
Cover design tools, libraries, and parameters
Answer your questions in real-time

What Will You Learn?

Topics covered:

Software navigation basics
Design settings and preferences
Library management
Parameter customization for your specific needs
How to adjust settings as your needs change

Personalized Training:
Every session is tailored to your company's workflow and requirements.

How to Schedule

Use the scheduling link in your welcome email
Contact our training coordinator directly (Training@MozaikSoftware.com)
Reach out to your Customer Service Representative

We'll reach out if you haven't scheduled yet to make sure you don't miss this valuable training opportunity.

CNC Post Integration (CNC & Enterprise Customers Only)

What is Post Integration?

If you purchased a CNC or Enterprise version, you'll need a Post Integration (PI) session to connect Mozaik to your CNC machine.

When to Schedule

⏱️ Important: Schedule your PI session AFTER completing your Initial Setup Session.

The Process

1. Import the Post Processor or Fill Out the Post Request Form from within Mozaik

Provide details about your CNC machine to import the post into Mozaik
Include a sample G-Code file (if manually filling out form)
This ensures we provide the correct post processor

2. Schedule Your PI Session

Contact the training department (Training@MozaikSoftware.com) when you're ready
Or reach out to our training coordinator directly

3. During Your PI Session

We'll help you with:

Installing and configuring the post processor
Setting up your machine library
Configuring CNC tooling
Creating a test G-Code file

What Information Do You Need?

Have this information ready for your Post Request Form:

CNC Manufacturer and Make/Model
Machine Type (e.g., Nesting, Routing)
CNC Control type
File extension preferences
Tool changer configuration
Other machine-specific details

Support During Your Trial

Your Trial Renewal

What Happens at the End of My Trial?

Seven days before your 3-month trial ends, you'll receive an email with information about your subscription renewal.

Automatic Renewal

Your trial will automatically convert to a 12-month annual subscription unless you choose to cancel. The renewal email will include:

Your renewal date
Subscription price
Instructions to update payment methods
How to contact support
Cancellation instructions if you choose not to continue

Can I Cancel During the Trial?

Yes! You can cancel your trial at any time during the 3-month period. Simply:

Call our support team
Email customer service
Cancel through your Cyncly Account portal

Frequently Asked Questions

Q: I didn't receive my welcome email. What should I do?
A: Welcome emails arrive within 15-20 minutes of purchase. Check your spam folder first. If you still don't see it, contact our support team.

Q: How long does it take to receive an authorization code?
A: We typically send authorization codes within one business day of receiving your User ID.

Q: Is the setup session required?
A: While not mandatory, we highly recommend it! The session is included free with your trial and will help you get the most value from Mozaik.

Q: I have a Mac computer. Will Mozaik work?
A: Mozaik is designed for Windows operating systems and there is currently limited support with Mac computers. Some users have successfully run Mozaik on Mac using virtualization tools like Parallels Desktop, which allows Windows to run within macOS. However, this setup is not officially supported by Mozaik.

Q: Do I need Post Integration?
A: Post Integration is only required if you purchased a CNC or Enterprise version. Other versions don't need this step.

Q: Can I install Mozaik on multiple computers?
A: Yes! Each device will need its own User ID and authorization code. Contact code@mozaiksoftware.com for each installation.

Q: What if I don't schedule my setup session?
A: You can still use Mozaik, but we encourage you to schedule training. We'll send friendly reminders to help you get the most from your trial.

Q: How do I access the Mozaik Resource Center?
A: Activate your Cyncly Account (instructions in your welcome email) to access support resources, training materials, videos, and our community forum.

Q: Can I upgrade or change my product version during the trial?
A: Yes! Contact our customer service team, and we'll help you find the right product for your needs.

Q: What happens after my first year?
A: Your subscription will continue on an annual basis. You'll receive renewal notifications before each annual renewal date.

Quick Start Checklist

Use this checklist to ensure a smooth onboarding experience:

[ ] Received welcome email (within 20 minutes of purchase)
[ ] Downloaded and installed Mozaik software
[ ] Found User ID in software (Help > About)
[ ] Emailed User ID to code@mozaiksoftware.com
[ ] Received and entered Authorization Code
[ ] Activated Cyncly Account
[ ] Scheduled Initial Setup Session
[ ] Completed Setup Session (1.5 hours)
[ ] CNC/Enterprise only: Requested Post/Submitted Post Request Form
[ ] CNC/Enterprise only: Completed Post Integration Session
[ ] Explored Mozaik Resource Center

Contacts

Code Department (CSR): code@mozaiksoftware.com (for activation)
Technical Support: Help@MozaikSoftware.com
Training: Training@MozaikSoftware.com