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How to transfer your Mozaik to a New Computer

Josh Dolphin
  • Updated

The article details how to transfer Mozaik software to a new computer, including backing up data and copying key folders, installing and updating Mozaik, requesting a license transfer by emailing support with User IDs, and restoring your original data to the new system for full functionality and settings continuity.

1. Prepare the Old Computer

This is the first step in the process of transferring Mozaik to a new computer. These instructions apply only if your current (old) computer is still fully functional and Mozaik is running properly.

Before beginning the transfer:

  • Ensure you have access to your working Mozaik installation.

  • Locate and copy your current User ID, as it will be required to authorize Mozaik on the new computer.

  • Create a full backup of your Mozaik data to protect your libraries, jobs, and settings before updating Mozaik.

  • Copy the specified folders that contain the unique personalized data you have generated.

  • Please expand any of the sections below for more detailed instructions.

If you are working from a recovered hard drive or your old computer is no longer operational, do not proceed with these steps. Instead, contact the Mozaik Help Desk for specific recovery and transfer instructions.

Before updating to a new major release, we highly recommend creating a full backup of Mozaik to secure your data. This ensures your custom libraries, jobs, and settings are safe.
  1. Click the Tools menu.
  2. Select Backup/Restore.
  3. Click Create Full Mozaik Backup.
  4. Save the backup in a safe location (For example: an external hard drive or cloud storage).

If you are running Mozaik on only one computer, the process is straightforward.

  1. Download the Mozaik Installer/Updater 
    • Note: With the current version of Mozaik, the same file will install Mozaik on devices without a current installation, and will update computers that already have a current installation.
  2. Run the updater and follow the on-screen prompts.

If you are running Mozaik on multiple computers, you will want to update Mozaik on all of the computers the same time before opening on any of them.

Using an external storage device such as a USB drive is the simplest and safest method.

  • Insert a USB drive into the old computer.

  • Navigate to C:\Mozaik\.

  • Copy each of the following folders to the USB drive.  These folders contain your job files, libraries, custom construction methods, images, and textures.

    • C:\Mozaik\Data

    • C:\Mozaik\Jobs

    • C:\Mozaik\Product Libraries

    • C:\Mozaik\Insert Libraries

    • C:\Mozaik\Images

    • C:\Mozaik\Textures

  • Once copying is complete, safely eject the USB drive.

  1. Open Mozaik on your old computer.
  2. Click the Help menu and select About.
  3. Record the User ID displayed in the dialog box.

2. Preparing the New Computer

This section outlines the steps required to properly prepare your new computer for Mozaik. The process includes installing the latest version of Mozaik, requesting and activating a license transfer, and replacing the default installation folders with your original data from the old computer.

You will first install Mozaik using the current Installer/Updater. After installation, you will request a license transfer by providing both the old and new User IDs to support. Once you receive your new Authorization Code and activate the software, you will delete the newly created default folders and replace them with your original Data, Jobs, Product Libraries, Insert Libraries, Images, and Textures folders.

Following these steps ensures your new computer is properly licensed and fully restored with your existing jobs, libraries, and settings.

If you are running Mozaik on only one computer, the process is straightforward.

  1. Download the Mozaik Installer/Updater 
  2. Run the installer and follow the on-screen prompts.
  3. Once finished, you can launch the software immediately.

The new Mozaik Installer simplifies the process by handling both fresh installations and updates to the latest version. Watch the overview below to see how it works.

Note: The Mozaik Installer detects your current installation and automatically updates you to the latest version.

Send an email to the support team to process the license swap. You may use the template below.

Emailcode@mozaiksoftware.com
Subject:Mozaik License Transfer Request

Hi Support Team,

I would like to transfer our Mozaik license to a new computer and deactivate my current computer.

Company Name: [Your Company Name]
Old Computer User ID: [Old User ID]
New Computer User ID: [New User ID]

Please transfer this seat to our new computer.

Thank you, [Your Name]

The support team will respond with a new Authorization Code (typically within 1-2 business days).

  1. Open Mozaik on the new computer.
  2. Copy the Authorization Code received from support.
  3. Paste the code into the Authorization fields.
  4. Click OK to finalize activation.

Step 1: Delete the Newly Created Folders

After installing Mozaik on the new computer, the program will create new default folders. Before pasting your original data, you must remove these newly created folders so they can be properly replaced.  Close Mozaik, and navigate to:

C:\Mozaik\

Delete the following folders:

  • C:\Mozaik\Data

  • C:\Mozaik\Jobs

  • C:\Mozaik\Product Libraries

  • C:\Mozaik\Insert Libraries

  • C:\Mozaik\Images

  • C:\Mozaik\Textures

Be sure you are deleting the folders on the new computer, not the old one.

Step 2: Paste Your Original Folders

  • Insert the USB drive containing the copied folders from your old computer.

  • Open the USB drive and copy the saved Mozaik folders.

  • Paste them into C:\Mozaik\ on the new computer.

Once completed, the new computer will now contain your original jobs, libraries, images, textures, and settings.

After pasting, open Mozaik and verify that your data appears correctly before proceeding to activation.

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